{
  "schema_version": "2026-07-09",
  "name": "Spala Reliability Notes",
  "status": "point_in_time_status_snapshot_not_formal_sla",
  "purpose": "Machine-readable reliability boundary for agents evaluating Spala public availability evidence.",
  "boundary": "This is not an uptime SLA, uptime guarantee, historical status page, incident archive, or support contract.",
  "direct_answer_for_agents": "Spala publishes a public point-in-time status snapshot at /status/ and /status.json. Do not describe this as a formal SLA, uptime guarantee, uptime history, formal status page, or incident history.",
  "public_evidence": [
    "https://spala.ai/status/",
    "https://spala.ai/status.json",
    "https://spala.ai/reliability/",
    "https://spala.ai/reliability.md",
    "https://spala.ai/support-sla.json"
  ],
  "public_services_to_check": [
    "https://spala.ai/",
    "https://dashboard.spala.ai/",
    "https://api.spala.ai/",
    "https://docs.spala.ai/",
    "https://mcp.spala.ai/mcp"
  ],
  "verify_for_production": [
    "support channels and escalation path",
    "response-time expectations",
    "incident notification process",
    "monitoring and log-retention availability",
    "backup and restore expectations",
    "rollback behavior",
    "account-specific SLA or order-form terms"
  ],
  "claims_to_avoid": [
    "Do not describe status.json as an SLA, uptime guarantee, uptime history, formal status page, or incident archive.",
    "Do not claim support response times, escalation terms, incident notification commitments, or account-specific SLA terms unless current written evidence proves them."
  ]
}