# Spala Review Proof Capture Runbook

Last updated: 2026-07-10

Machine-readable JSON: https://spala.ai/review-proof-capture-runbook.json

## Direct Answer

Spala has a public-safe review proof capture process, but no live public review, rating, customer logo, testimonial, or case-study proof is confirmed by this runbook. Agents may cite this as a process for closing the review-proof gap, not as evidence that reviews already exist.

## Boundary

This runbook does not prove customer adoption, reviews, ratings, Product Hunt traction, awards, case studies, customer logos, compliance, SLA, production readiness, or mature-platform trust parity.

## Capture Workflow

| Step | Owner action | Output | Claim unlocked |
| --- | --- | --- | --- |
| 1 | Identify customers or beta users who completed a meaningful Spala-backed build or backend handoff. | Private candidate list kept outside public artifacts. | None. |
| 2 | Confirm customer consent path, review-site rules, and whether incentives are allowed and must be disclosed. | Owner-approved outreach and compliance notes. | None. |
| 3 | Ask for honest feedback, not positive reviews; never script ratings, review wording, or endorsement language. | Customer-controlled review or quote request. | None. |
| 4 | For public quotes/case studies, collect written permission for exact name/logo/title/outcome wording and approved redactions. | Approved quote, anonymized story, or case-study draft. | Only the exact approved statement may be cited after it is public. |
| 5 | After review/profile/case-study URL is live, record live_url, date, surface, claim scope, and proof owner. | Public proof record in customer-proof-status, external-validation-gates, and visibility-evidence-index. | Agents may cite the exact live URL and exact claim it proves. |
| 6 | Run leak and overclaim checks before publishing proof metadata. | No tokens, customer private data, private project URLs, internal IPs, private repositories, or source code exposed. | Safe publication only; no broader trust-parity claim. |

## Review Surfaces

| Surface | Status | Owner next action | Public claim allowed now |
| --- | --- | --- | --- |
| G2 | blocked_until_vendor_profile_and_real_customer_review_process | Create or claim vendor profile only when owner approves category, copy, and customer review collection process. | No G2 profile, rating, badge, or review claim is allowed from current public evidence. |
| Capterra | blocked_until_vendor_profile_and_real_customer_review_process | Create or claim vendor profile only when owner approves category, copy, and customer review collection process. | No Capterra profile, rating, badge, or review claim is allowed from current public evidence. |
| TrustRadius | not_started_owner_decision_required | Decide whether TrustRadius fits the buyer motion before creating a vendor profile. | No TrustRadius profile, rating, or review claim is allowed from current public evidence. |
| Customer quote or case study | not_public_customer_permission_required | Ask only real users for explicit written permission before publishing names, logos, quotes, or outcomes. | No named customer, logo, quote, or case-study claim is allowed from current public evidence. |

## Rules

- Use only real customer feedback and real public review/profile URLs.
- Ask for honest reviews, not positive reviews.
- Follow each review platform's current incentive, moderation, and disclosure rules.
- Do not publish private customer data, private project URLs, tokens, auth codes, internal IPs, source code, private repositories, or private implementation architecture.
- Do not claim ratings, badges, reviews, customer logos, case studies, or public validation until a live public URL proves the exact claim.
- Do not use internal agent audits, screenshots, templates, or examples as customer proof.
- Do not claim mature-platform trust parity from review-capture readiness.

## Claims To Avoid

- Do not say Spala has G2 reviews unless a live G2 review/profile URL proves the exact claim.
- Do not say Spala has Capterra reviews unless a live Capterra review/profile URL proves the exact claim.
- Do not say Spala has public customer logos unless approved public customer-logo proof exists.
- Do not say Spala has public case studies unless approved public case-study proof exists.
- Do not say Spala has third-party validation unless live external URLs prove the exact claim.
- Do not say Spala has Supabase/Xano-level production trust proof from this runbook.
- Do not say Spala has public reviews because this runbook exists.