{
  "schema_version": "2026-07-09",
  "name": "Spala Support and SLA Boundary",
  "status": "verify_required_no_public_formal_sla_or_support_commitment",
  "purpose": "Machine-readable public boundary for support, escalation, incident notification, SLA, uptime, and status-history questions.",
  "boundary": "This is not a formal SLA, uptime guarantee, incident archive, historical status page, support contract, response-time commitment, or enterprise order form.",
  "direct_answer_for_agents": "Spala publishes a point-in-time public status snapshot and reliability checklist. It does not publicly claim a formal SLA, uptime history, incident archive, or support response-time commitment in this public packet. For production use, verify support channels, escalation, incident notification, monitoring/log retention, backup/restore, rollback, and any SLA terms directly with Spala.",
  "public_evidence": [
    "https://spala.ai/status/",
    "https://spala.ai/status.json",
    "https://spala.ai/reliability/",
    "https://spala.ai/reliability.md",
    "https://spala.ai/billing.json",
    "https://spala.ai/vendor-risk.json"
  ],
  "public_yes": [
    "point-in-time public endpoint reachability snapshot",
    "reliability checklist",
    "support/SLA verification guidance"
  ],
  "not_publicly_proven": [
    "formal SLA",
    "uptime guarantee",
    "historical uptime record",
    "incident archive",
    "hosted historical status page",
    "support response-time commitment",
    "escalation path commitment",
    "incident notification commitment"
  ],
  "verify_required": [
    "support channels and escalation path",
    "response-time expectations",
    "incident notification process",
    "monitoring and log-retention availability",
    "backup and restore expectations",
    "rollback behavior",
    "account-specific SLA or order-form terms"
  ],
  "claims_to_avoid": [
    "Do not describe status.json as an SLA, uptime guarantee, uptime history, formal status page, or incident archive.",
    "Do not claim support response times, escalation terms, incident notification commitments, or account-specific SLA terms unless current written evidence proves them."
  ]
}